This page is used to inform Network EQ customers of service status information. It is hosted on a different network off-site to our main web site to ensure it is always available. You may like to bookmark this page for future reference.
Our main website can be found at www.networkeq.co.uk.
If you need technical assistance please email support@networkeq.co.uk or call us on +44 (0)333 3441270.
We will be upgrading the software on our primary firewall cluster during the above maintenance window, in order to gain additional functionality and reliability performance.
We anticipate under 1 minute of disruption to production network traffic, but all services at our primary site are at risk for the duration of this window. We apologise for any inconvenience caused by this essential maintenance.
We are currently investigating an issue with our hosted Exchange email environment that may prevent sending or receiving email (inbound email will be queued on our anti-spam gateway). We will update this status shortly with further information. We apologise for any inconvenience caused.
Update 21:07: All Exchange services re now back online and we are currently compiling information on the cause of this issue.
Update 14/05/2012: This issue was caused by a failure of the firewalls that sit in front of the Exchange environment to manage a large increase in connections generated by a denial of service attack. The attack was brought under control and work is ongoing to understand similar attacks could be better mitigated in the future. We apologise again for any inconvenience caused.
We are currently experiencing a loss of connectivity at our primary site, and our engineers are working to investigate the cause of the issue and resolve it. We apologise for any inconvenicence caused and will update this status shortly.
Update 21:52: This issue is now resolved and we are still looking into the cause.
Update 22:10: This issue was caused by a firewall cluster failure and is unrelated to the network issue earlier today which occured with our upstream provider. We are currently gathering diagnostic logs and process core dumps from the affected devices to analyse with the vendor.
We are currently experiencing a loss of connectivity at our primary data centre resulting in all customer services being unavailable. We are currently investigating the cause of this with our upstream providers and will update this page shortly when we have more information.
Update 14:45: This issue is now resolved and full connectivity has been restored. We are still investigating the cause of this issue.
Update 21:00: This issue was caused by a DDoS attack on another customer on our upstream provider's network, who quickly took steps to mitigate the issue.
We are experiencing an issue with our shared hosting platform this morning which has resulted in all shared hosting services being unavailable.
The file system on the server went into read-only mode around 09:15 this morning (we are still trying to ascertain why this happened). At the moment the server is performing a file system check to check the integrity of the data. Once this is completed then the server will be back online.
We are working hard to resolve this issue and hope to resume normal service soon. Please accept our apologies for any inconvenience caused.
Update 10:40: The file system check is now complete and all shared hosting services are back online.
We will be upgrading the Citrix XenServer hypervisor that powers our VPS platform in this maintenance window. This upgrade will allow us to support new operating systems and provides a number of stability and performance enhancements.
Any disruption should be minimal but all VPSs will be at risk for the duration of this window.
In conjunction with engineers from Gyron, we will be migrating all hardware at our primary site, Telstra’s London Hosting Centre, to Gyron’s own Centro Data Centre in Hemel Hempstead. All customer services will be affected during this window.
Sending email servers should queue your inbound email for delivery until the migration is complete. No email should be lost.
No IP addresses, hardware, software or DNS names will change during the migration - this is a physical relocation only - so you don’t need to update any configurations.
We are committed to minimising the impact on your business and are aiming to complete the migration as quickly as is safely possible. We will post updates on this post during the migration to keep customers informed of progress.
We apologise for any inconvenience caused by this essential maintenance.
Update 27/01/2012 21:45: Customer machines are now being shut down in advance of the physical migration.
Update 27/01/2012 22:00: All customer machines are now shut down and the physical migration will begin shortly.
Update 28/01/2012 00:45: The physical migration is now complete and the equipment is being re-racked at the new data centre.
Update 28/01/2012 01:55: The equipment is now connected and powered on at the new data centre and we are performing checks before powering on customer virtual machines.
Update 28/01/2012 03:15: Customer machines are now being powered on and we will be completing final checks shortly.
Update 28/01/2012 03:30: All customer machines are now back online, if you are experiencing any issues please raise a support ticket by emailing support@networkeq.co.uk or call us on 0333 3441270.
We will be performing scheduled maintenance during this window to upgrade the software on our VPN remote access appliance. Only SSL VPN remote access and secure file transfer services will be affected, and not production web or email traffic.
We apologise for any inconcenience this may cause.
Update: This maintenance has been rescheduled.
Update 16/10/2011 22:41: This maintanence is still ongoing and we expect it to be completed shortly.
Update 16/10/2011 22:41: This maintanence is now complete. We apologise for the longer than exepcted disruption, which was caused due to an Internet failure outside of our network that disrupted the maintenance.
We will be restarting our shared and reseller hosting server, cpanel02.lhc.uk.networkeq.net, to install new backup software. This will result in around 2-3 minutes of downtime.
We apologise for any inconvenience caused by this essential maintenance.
Customers who have our backup service on VPSs and dedicated servers will also require this maintanence in the next month but will be contacted separately.
We have an issue with one of our XenServer hosts which is affecting some customer machines. We are working on the issue and customer virtual machines should be back online shortly.
We apologise for any inconvenience caused.
Update 17:15
All customer virtual machines are now booting and we are looking into the cause of the issue.
Update 23:15
We have studied the logs relating to the host crash and we believe it is the same problem as we have seen on one of our other hosts, which hasn't exhibited itself on this host before. We have now applied the workaround for the problem to all hosts in the pool to avoid the problem recurring.
