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We have scheduled an upgrade of the Junos operating system on our main London firewall cluster. This upgrade is essential to ensure long-term availability and stability of the network. We expect minimal interruption to traffic not lasting more than a few seconds at a time, but the network is at risk for the entire window.
We apologise for any inconvenience caused.
We have received a custom build of the Junos software that our firewalls run from Juniper which should correct the recent firewall issues we have experienced at our primary site.
We are planning to install this next Wednesday evening, and will aim to keep network disruption to a minimum. The network is at risk for the entire two hour window, but we anticipate the actual disruption will be under 10 seconds.
We apologise for any inconvenience caused by this essential maintenance.
We are experiencing an issue with our London firewall cluster that is resulting in network unavailability at our main site.
We are working on the issue and will post further updates here.
We apologise for any inconvenience caused.
Update 06:17: This issue is now resolved. We still have one cluster node down and an engineer will be visiting the data centre later today to restore full cluster operation.
We just experienced a loss of network connectivity resulting from a firewall issue. This has been corrected and we believe it is related to a previously identified issue that we are waiting for a fix for from the vendor concerned. We are hoping to have this fix deployed in the next two weeks which should avoid any future re-occurence.
We apologise for any inconvenience caused.
We are experiencing further issues with one of our XenServer hosts and have had to restart all customer virtual servers on other hosts.
We believe all customer servers should now be operational again but we are re-building the affected host. We apologise for any inconvenience caused.
One of our XenServer hosts has an unrecoverable issue that requires a reboot.
A small number of customer virtual machines are being restarted. We apologise for any inconvenience caused.
We experienced a network connectivity issue earlier this morning that was caused by a core dump on a firewall at our primary site. Unfortunately failover to the secondary firewall did not occur automatically and we had to intervene to restore service.
We are investigating the cause with the vendor and apologise for any inconvenience caused.
The previous issue is now resolved and all services should be available. Please accept our apologies for any inconvenience.
We are currently experiencing an unexpected problem at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.
Please accept our apologies for any inconvenience.
The issue with the firewall is now resolved and we are investigating the cause.
