January 2010

05/02/2010 18:00 GMT - 06/02/2010 22:00 GMT: Hosted Exchange Maintenance

Submitted by anonymous on Mon, 18/01/2010 - 16:04

The hardware supporting our Exchange service will be moved to a new datacentre on the weekend of the 5th and 6th of February 2010. This will result in service interruption for all Hosted Exchange customers. No incoming email will be lost or rejected as a result of the move, all email will be queued and processed as normal after the move is completed.

The timelines of the move are given below:

FRIDAY 5th February
18:00 GMT - All Hosted Exchange services (Mail, OWA and Control Panel) cease.

SATURDAY 6th February

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Emergency Maintenance: Update

Submitted by anonymous on Sat, 16/01/2010 - 23:09

We believe everything should now be stable on our XenServer platform but please contact us if anything is not working as expected.

Please accept our apologies for any inconvenience caused by this emergency maintenance.

Emergency Maintenance: XenServer upgrade

Submitted by anonymous on Sat, 16/01/2010 - 18:52

We are currently performing emergency maintenance on our XenServer pool as it has become unstable. We are upgrading each host to the latest version of the virtualisation software but unfortuantely this requires a reboot to complete and live migration of virtual machines is currently unavailable. Downtime for each virtual server will be kept to a minimum.

We apologise for any inconvenience this emergency maintenance may cause.

Maintenance Update

Submitted by anonymous on Sun, 10/01/2010 - 04:20

We believe all customer servers should now be working and we will be checking the configuration over the next 24 hours.

If you are experiencing problems and need them resolved urgently please raise a support ticket.

Maintenance Update

Submitted by anonymous on Sun, 10/01/2010 - 02:16

The new network equipment has been installed and we are now bringing up customer servers and completing the firewall configuration.

Please accept our apologies for this maintenance overrunning.

10/01/2010 00:01-02:00 GMT: Network Maintenance

Submitted by anonymous on Sat, 02/01/2010 - 17:11

We will be installing new networking equipment (switches and firewalls) at our primary data centre in London on the morning of Sunday 10th January 2010. The new equipment will provide improved performance, redundancy and scalability. We will also be upgrading the software for our NetApp storage area network at the same time.

All hosting customers will be affected during this maintenance window and all virtual servers will be shut down and restarted after the work is complete.

We apologise for any inconvenience caused.