March 2010

London Site Service Restored

Submitted by gavint on Tue, 30/03/2010 - 00:28
Date: 
Tue, 30/03/2010 - 01:25

We have now restored service to our London site and are investigating the cause of the issue.

We apologise for any inconvenience caused.

London Site Firewall Issue

Submitted by gavint on Tue, 30/03/2010 - 00:24
Date: 
Tue, 30/03/2010 - 01:10

We are experiencing an unexpected issue affecting traffic through our London firewall cluster. We are working to resolve the issue and hope to resume service shortly.

cpanel02 Problem Resolved

Submitted by beno on Mon, 29/03/2010 - 13:41
Date: 
Mon, 29/03/2010 - 14:44

The earlier issue with our cPanel server has now been resolved. Please accept our apologies for any inconvenience.

cpanel02 Temporary Issue

Submitted by beno on Mon, 29/03/2010 - 13:40
Date: 
Mon, 29/03/2010 - 14:38

We are experiencing a temporary problem with our cPanel server. This affects all shared hosting customers. We are working to resolve the problem.

Update: London firewall cluster upgrade

Submitted by benc on Wed, 17/03/2010 - 21:53
Date: 
Wed, 17/03/2010 - 21:00

The upgrade has been completed and both nodes of our firewall cluster are now running the latest version of the operating system.

In addition the previously failed cluster member has been re-integrated.

Emergency Maintenance: London firewall cluster upgrade

Submitted by gavint on Wed, 17/03/2010 - 14:14
Date: 
Wed, 17/03/2010 - 19:00 - 22:00

In conjunction with our vendor, Juniper Networks, we have identified a requirement to upgrade the operating system on our firewall cluster as soon as possible to ensure the continued stability of services.

This evening we will be re-integrating a failed cluster member into our firewall cluster and performing the operating system upgrade. This work will be done over a period of several hours and the network will be at risk during this time, but we hope any downtime will be restricted to only a few minutes.

We apologise for any inconvenience caused by this work.

Firewall Issue Resolved

Submitted by beno on Thu, 11/03/2010 - 22:39
Date: 
Thu, 11/03/2010 - 22:30

We experienced an issue with our firewall cluster this evening which resulted in around 45 minutes of downtime for all customers. We have now resolved this issue and will be investigating the cause.

Please accept our apologies for any inconvenience.