June 2010

London firewall issue

Submitted by gavint on Tue, 22/06/2010 - 19:24
Date: 
Tue, 22/06/2010 - 20:21 - 20:26

We just experienced a loss of network connectivity resulting from a firewall issue. This has been corrected and we believe it is related to a previously identified issue that we are waiting for a fix for from the vendor concerned. We are hoping to have this fix deployed in the next two weeks which should avoid any future re-occurence.

We apologise for any inconvenience caused.

XenServer Issue

Submitted by beno on Sun, 20/06/2010 - 23:01
Date: 
Sun, 20/06/2010 - 23:00 - Mon, 21/06/2010 - 00:15

We are experiencing further issues with one of our XenServer hosts and have had to restart all customer virtual servers on other hosts.

We believe all customer servers should now be operational again but we are re-building the affected host. We apologise for any inconvenience caused.

XenServer Issue

Submitted by gavint on Sun, 20/06/2010 - 21:44
Date: 
Sun, 20/06/2010 - 22:41

One of our XenServer hosts has an unrecoverable issue that requires a reboot.

A small number of customer virtual machines are being restarted. We apologise for any inconvenience caused.

Resolved: London firewall issue

Submitted by gavint on Sun, 13/06/2010 - 01:56
Date: 
Sun, 13/06/2010 - 02:07 - 02:22

We experienced a network connectivity issue earlier this morning that was caused by a core dump on a firewall at our primary site. Unfortunately failover to the secondary firewall did not occur automatically and we had to intervene to restore service.

We are investigating the cause with the vendor and apologise for any inconvenience caused.

Issue Resolved

Submitted by neteq on Mon, 07/06/2010 - 15:44
Date: 
Mon, 07/06/2010 - 16:43

The previous issue is now resolved and all services should be available. Please accept our apologies for any inconvenience.

Service Unavailable

Submitted by neteq on Mon, 07/06/2010 - 15:27
Date: 
Mon, 07/06/2010 - 16:25

We are currently experiencing an unexpected problem at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.

Please accept our apologies for any inconvenience.