March 2013

Hosted Exchange Email Issue

Wed, 27/03/2013 - 12:00

We are currently aware of issues with our hosted exchange solution being offline. We are working with our Hosted Exchange provider to get this back online and working as soon as possible.

All email to your address's are being queued on our servers in the meantime. Please check back here for further status updates.

We apologise for any Inconvenience caused.

Problem with several servers offline

Fri, 08/03/2013 - 08:52

We are currently experiencing issues with one of our Xen hosts which has caused some servers to become unavailable.

We are working on getting the servers back online as soon as possible.

We apologise for any inconvenience caused.

Update 08/03/13 9:15AM: All servers should now be back online and functioning correctly, we are still investigating the issue and will keep this site up to date with the latest information we have.

Issue with Sending and Receiving email on Cpanel01 (Shared Hosting)

Wed, 06/03/2013 - 13:20 - 14:09

We currently have an issue with sending and receiving email on one of our shared hosting servers. We are looking into the issue now and will provide updates here as soon as we can.

We apologise for any inconvenience caused.

Update 14:09: We believe we have now fixed the issue which was to do with sender verification not working correctly. You email should start to be sent and received again in the next five minutes or so. If you do have any issues after this time, please phone our support team on 03333441270

Virtual Server Disk Issue

Wed, 06/03/2013 - 02:15 - 08:20

A storage issue is continuing to affect some virtual servers and services at our primary site. Our engineers are working on the issue.

We apologise for any inconvenience caused.

Update 06/03/2013 06:05: The issue has been rectified and our engineers are bringing the affected virtual machines back online as fast as possible, but the association between disks and virtual machines is having to be re-created manually so this will take a little time.

Scheduled Maintenance: Storage Migration

Mon, 11/03/2013 - 00:00 - 03:00

Tthe Storage Area Network (SAN) that we use to provide the majority of services at our primary site, including virtual servers where customers have not been separately contacted about a migration and shared web hosting services, is reaching end of life status and consequently we will be migrating the storage that these services rely on to a newer SAN during this window.

As a benefit of this migration users should experience higher storage performance and enhanced performance.