Status Update

An update on an existing published issue

08/04/2017 - 13:00: Unscheduled downtime - some virtual servers unavailable

Sat, 08/04/2017 - 13:02

We are currently experiencing an issue with some of our virtual servers, initial investigation indicates this is due to a storage issue.

We are working to restore service as quickly as possible and will post further updates here as we have them.

UPDATE 15:30 - There was an issue with the storage volumes on one of our SAN controllers, these have now been put back online and we are restarting affected customer servers. This process may take a while but all servers should be back online soon.

cpanel02 Unscheduled Downtime

Mon, 22/08/2016 - 23:55

One of our shared hosting servers, cpanel02, required an emergency reboot and is now running a file system check. Due to the size of the file system this could take some time.

We apologise for any inconvenience caused.

Inbound Mail Disruption

Thu, 16/06/2016 - 12:00

We are currently experiencing a disruption to our inbound email services. This is effecting all users of our email service.

All emails sent to our customers using this service will not be received at present. However these emails will not be lost, as they will be queued for re-delivery.

Outbound email is unaffected.

We are working to restore full services as quickly as possible. We apologize for any inconvenience caused.

XenServer Upgrade

Sun, 05/10/2014 - 02:00 - 08:00

During this Window we will be upgrading the XenSever hypervisor software that powers our virtualisation environment. We will utilise the XenMotion funtionality during this window to move virtual machines between hosts, but the environment is at risk for the duration of the window as we will have reduced redundancy and the upgrade carries a small risk. The upgrade is necessary for us to install security updates and to support new operating systems such as Windows Server 2012 R2.

cpanel02 MySQL upgrade

Sun, 05/10/2014 - 00:00 - 02:00

During this window we will be performing scheduled maintenance to upgrade the MySQL version on one of our shared Linux hosting servers, cpanel02. During this window websites may be temporarily inaccessible for short periods. The server will also be restarted to install kernel updates.

We apologise for any inconvenience caused.

Firewall software upgrade

Sat, 04/10/2014 - 23:30 - Sun, 05/10/2014 - 00:00

During this window we will be performing scheduled maintenance to upgrade the software on our firewalls. Connections may be interrupted for up to one minute during this upgrade.

We apologise for any inconvenience caused.

VPN Software Update

Sat, 04/10/2014 - 23:00 - 23:30

We will be performing scheduled maintenance in this window to update the software on our SSL VPN appliance. During this time SSL VPN services will be interrupted for around 20 minutes. Web and email services will continue to function as normal. After the upgrade is complete users will automatically download new client components as part of the login process, which may make the first login after the upgrade take longer than normal.

We apologise for any inconvenience caused.

Scheduled Maintenance: SSL VPN software update

Mon, 02/12/2013 - 21:00 - 22:00

During this period we will be performing a software update of our SSL VPN platform in order to provide enhanced browser support. All SSL VPN services will be unavailable whilst the upgrade is carried out. After the upgrade is complete, clients will automatically download the latest software components, which may cause the login process to take longer than normal the first time the SSL VPN is used after the upgrade.

No other services will be affected. We apologise for any inconvenience caused.

Connection Issues to data centre

Thu, 18/07/2013 - 10:35 - 10:50

We are currently aware of connection issues to our main Data Centre. We are looking into the problem now and are in contact with the Data Centre to confirm where the issues are occurring on the network.

Please bear with us while we try to resolve this issue as soon as possible.

We apologise for any inconvenience

Network EQ Support Team

Update: The Issue is now resolved. We will continue to investigate the problem to see what caused it and put a fix in place to avoid any future problems occurring. Thank you for your patience.

Hosted Exchange Email Issue

Wed, 27/03/2013 - 12:00

We are currently aware of issues with our hosted exchange solution being offline. We are working with our Hosted Exchange provider to get this back online and working as soon as possible.

All email to your address's are being queued on our servers in the meantime. Please check back here for further status updates.

We apologise for any Inconvenience caused.

Status Update Feed