Status Update

In conjunction with engineers from Gyron, we will be migrating all hardware at our primary site, Telstra’s London Hosting Centre, to Gyron’s own Centro Data Centre in Hemel Hempstead. All customer services will be affected during this window.

Sending email servers should queue your inbound email for delivery until the migration is complete. No email should be lost.

No IP addresses, hardware, software or DNS names will change during the migration - this is a physical relocation only - so you don’t need to update any configurations.

We will be performing scheduled maintenance during this window to upgrade the software on our VPN remote access appliance. Only SSL VPN remote access and secure file transfer services will be affected, and not production web or email traffic.

We apologise for any inconcenience this may cause.

Update: This maintenance has been rescheduled.

Update 16/10/2011 22:41: This maintanence is still ongoing and we expect it to be completed shortly.

We have an issue with one of our XenServer hosts which is affecting some customer machines. We are working on the issue and customer virtual machines should be back online shortly.

We apologise for any inconvenience caused.

Update 17:15
All customer virtual machines are now booting and we are looking into the cause of the issue.

Update 23:15

Due to the hardware issue we experienced with our IronPort, currently support tickets are not automatically generated when you email support@networkeq.co.uk. We will be manually making tickets for those customers emailing support@networkeq.co.uk in the meantime or you can raise a ticket on our website at https://secure.networkeq.co.uk/clients/submitticket.php?step=2&deptid=5

Update 22:00 08/03/2011
The IronPort appliance has now been replaced and this issue is now resolved.

We are currently experiencing an unexpected issue with one of our firewalls in Docklands, this has caused a loss of connectivity to all customer services. We are currently working on bringing the firewall back online and we will then investigate the root cause.

Please accept our apologies for any inconvenience.

Update 17:10: We have turned off the firewall in the cluster that we believe to be faulty and are currently working on bringing the other firewall back online. This issue is being dealt with at the highest priority, thank you for your patience.

We are currently experiencing an issue with one switch in our virtual chassis which has caused our storage network to become unavailable, this is having a knock on effect on all services.

We are currently working to get the switch back online and resume normal service. We will post updates here as we know more.

Please accept our apologies for any inconvenience.

We are currently experiencing an unexpected issue with one of our XenServer hosts. This is affecting a number of client virtual machines. We are currently investigating the problem and, where possible, moving client machines to other hosts.

We will post updates here when we have more information. Please accept our apologies for any inconvenience.

We are an aware of an issue affecting connectivity to our Hosted Exchange environment.

We are looking into the issue and will provide an update shortly. We apologise for any invoncenience caused.

Update 14:05: We believe this issue is now resolved and will provide further details shortly.

We will be performing an upgrade of the software on our SSL VPN remote access appliance at this time. Customers who use this service will not be able to log in during the upgrade, and may need to update the VPN client components on their computers after the upgrade is complete. Other services will not be affected.

This upgrade should resolve an issue some customers have seen in relation to SSL certificate chain verification.

We apologise for any inconvenience caused.

We are currently experiencing an issue with one of our XenServer hosts that is affecting a number of customer virtual machines.

We are working to resolve the issue at the moment. Please accept our apologies for any inconvenience.

Update 07:13 All customer virtual machines are now back online. We are looking into the cause of the unexpected reboot of the host.