Status Update

An update on an existing published issue

Scheduled Maintenance: VPN appliance software update

Date: 
Fri, 07/01/2011 - 22:00 - 23:00

We will be performing an upgrade of the software on our SSL VPN remote access appliance at this time. Customers who use this service will not be able to log in during the upgrade, and may need to update the VPN client components on their computers after the upgrade is complete. Other services will not be affected.

This upgrade should resolve an issue some customers have seen in relation to SSL certificate chain verification.

We apologise for any inconvenience caused.

XenServer host issue

Date: 
Sun, 28/11/2010 - 06:52

We are currently experiencing an issue with one of our XenServer hosts that is affecting a number of customer virtual machines.

We are working to resolve the issue at the moment. Please accept our apologies for any inconvenience.

Update 07:13 All customer virtual machines are now back online. We are looking into the cause of the unexpected reboot of the host.

Emergency Maintenance: XenSever Pool

Date: 
Fri, 19/11/2010 - 00:25

Unfortunately it has not been able to immediately recover the XenServer host that was upgraded this evening.

To ensure that remaining customer virtual machines can get back online we are going to add additional RAM to the other hosts in the pool. This will result in all virtual machines experiencing a small amount of downtime.

We apologise for any inconvenience caused.

Update 01:13: Around 60% of customer virtual machines are now back online; we are still working on the rest. We are aiming to get all virtual machines back online by 02:00 and thank you for your patience.

XenServer host memory upgrade

Date: 
Thu, 18/11/2010 - 23:44

Unfortuantely we are experiencing an issue with the XenServer host that has been upgraded relating to the Flash storage used to boot the host, we are currently working to resolve this.

Most customer machines remain online but the small number of servers that were shut down may experience downtime beyond the two hour maintenance window whilst we resolve the issue.

Please accept our apologies for any inconvenience caused.

Scheduled Maintenance: XenServer host memory upgrade

Date: 
Thu, 18/11/2010 - 22:00 - 23:59

We will be performing scheduled maintenance to upgrade the memory in one of our XenServer blades to improve the specification. Most customer virtual machines will migrated to other hosts before this upgrade, but a small number of virtual machines will need to be shut down for around half an hour - we will be contacting those customers affected individually.

All other virtual servers will remain online and unaffected, although all services are at risk during this period due to reduced redundancy and live migration required to move virtual machines off the host being upgraded.

Scheduled Maintenance: VPN appliance software update

Date: 
Mon, 18/10/2010 - 23:00 - Tue, 19/10/2010 - 00:00

We will be performing scheduled maintenance to upgrade the software on our VPN remote access appliance. Only remote access and secure file transfer services will be affected, and not production web or email traffic.

We apologise for any inconcenience this may cause.

Firewall software upgrade

Date: 
Wed, 25/08/2010 - 22:00 - Thu, 26/08/2010 - 00:00

We have scheduled an upgrade of the Junos operating system on our main London firewall cluster. This upgrade is essential to ensure long-term availability and stability of the network. We expect minimal interruption to traffic not lasting more than a few seconds at a time, but the network is at risk for the entire window.

We apologise for any inconvenience caused.

Scheduled maintenance: Firewall software update

Date: 
Wed, 14/07/2010 - 19:00 - 21:00

We have received a custom build of the Junos software that our firewalls run from Juniper which should correct the recent firewall issues we have experienced at our primary site.

We are planning to install this next Wednesday evening, and will aim to keep network disruption to a minimum. The network is at risk for the entire two hour window, but we anticipate the actual disruption will be under 10 seconds.

We apologise for any inconvenience caused by this essential maintenance.

XenServer Issue

Date: 
Sun, 20/06/2010 - 23:00 - Mon, 21/06/2010 - 00:15

We are experiencing further issues with one of our XenServer hosts and have had to restart all customer virtual servers on other hosts.

We believe all customer servers should now be operational again but we are re-building the affected host. We apologise for any inconvenience caused.

XenServer Issue

Date: 
Sun, 20/06/2010 - 22:41

One of our XenServer hosts has an unrecoverable issue that requires a reboot.

A small number of customer virtual machines are being restarted. We apologise for any inconvenience caused.

Status Update Feed