Status Update

An update on an existing published issue

Service Unavailable

Date: 
Mon, 07/06/2010 - 16:25

We are currently experiencing an unexpected problem at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.

Please accept our apologies for any inconvenience.

Firewall Issue

Date: 
Wed, 19/05/2010 - 15:37

We are currently experiencing an unexpected problem with the firewalls at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.

Please accept our apologies for any inconvenience.

Emergency Network Maintenance

Date: 
Sun, 25/04/2010 - 20:00 - 22:00

We will be performing emergency maintenance this evening to upgrade our London firewalls to a new release of Junos that we have been provided with by JTAC. It is important that we install this as soon as possible in order to ensure network stability, so unfortunately we are not able to give more notice of this work.

Downtime is expected to be restricted to a few seconds, but the network is at risk during this window. We apologise for any inconvenience caused.

London Site Firewall Issue

Date: 
Tue, 30/03/2010 - 01:10

We are experiencing an unexpected issue affecting traffic through our London firewall cluster. We are working to resolve the issue and hope to resume service shortly.

cpanel02 Temporary Issue

Date: 
Mon, 29/03/2010 - 14:38

We are experiencing a temporary problem with our cPanel server. This affects all shared hosting customers. We are working to resolve the problem.

12/02/2010 22:00 - 22:15 GMT: Emergency Maintenance

We will be performing emergency maintenance to upgrade our firewalls this evening from 22:00 to 22:15.

All services will be affected during this window but we will aim to keep downtime to a minimum. Please accept our apologies for any inconvenience.

05/02/2010 18:00 GMT - 06/02/2010 22:00 GMT: Hosted Exchange Maintenance

The hardware supporting our Exchange service will be moved to a new datacentre on the weekend of the 5th and 6th of February 2010. This will result in service interruption for all Hosted Exchange customers. No incoming email will be lost or rejected as a result of the move, all email will be queued and processed as normal after the move is completed.

The timelines of the move are given below:

FRIDAY 5th February
18:00 GMT - All Hosted Exchange services (Mail, OWA and Control Panel) cease.

SATURDAY 6th February

Emergency Maintenance: XenServer upgrade

We are currently performing emergency maintenance on our XenServer pool as it has become unstable. We are upgrading each host to the latest version of the virtualisation software but unfortuantely this requires a reboot to complete and live migration of virtual machines is currently unavailable. Downtime for each virtual server will be kept to a minimum.

We apologise for any inconvenience this emergency maintenance may cause.

Maintenance Update

We believe all customer servers should now be working and we will be checking the configuration over the next 24 hours.

If you are experiencing problems and need them resolved urgently please raise a support ticket.

Maintenance Update

The new network equipment has been installed and we are now bringing up customer servers and completing the firewall configuration.

Please accept our apologies for this maintenance overrunning.

Status Update Feed