Unscheduled Downtime

XenServer Issue

Date: 
Sun, 20/06/2010 - 22:41

One of our XenServer hosts has an unrecoverable issue that requires a reboot.

A small number of customer virtual machines are being restarted. We apologise for any inconvenience caused.

Resolved: London firewall issue

Date: 
Sun, 13/06/2010 - 02:07 - 02:22

We experienced a network connectivity issue earlier this morning that was caused by a core dump on a firewall at our primary site. Unfortunately failover to the secondary firewall did not occur automatically and we had to intervene to restore service.

We are investigating the cause with the vendor and apologise for any inconvenience caused.

Issue Resolved

Date: 
Mon, 07/06/2010 - 16:43

The previous issue is now resolved and all services should be available. Please accept our apologies for any inconvenience.

Service Unavailable

Date: 
Mon, 07/06/2010 - 16:25

We are currently experiencing an unexpected problem at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.

Please accept our apologies for any inconvenience.

Firewall Issue: Resolved

Date: 
Wed, 19/05/2010 - 15:41

The issue with the firewall is now resolved and we are investigating the cause.

Firewall Issue

Date: 
Wed, 19/05/2010 - 15:37

We are currently experiencing an unexpected problem with the firewalls at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.

Please accept our apologies for any inconvenience.

Resolved: London firewall issue

Date: 
Sat, 24/04/2010 - 03:43 - 03:53

We have experienced a further issue with our London firewall cluster affecting all traffic at our primary site. We have now restored service and will be scheduling emergency maintenance to apply an operating system update in the next 48 hours.

We apologise for any inconvenience caused.

London Site Service Restored

Date: 
Tue, 30/03/2010 - 01:25

We have now restored service to our London site and are investigating the cause of the issue.

We apologise for any inconvenience caused.

London Site Firewall Issue

Date: 
Tue, 30/03/2010 - 01:10

We are experiencing an unexpected issue affecting traffic through our London firewall cluster. We are working to resolve the issue and hope to resume service shortly.

cpanel02 Temporary Issue

Date: 
Mon, 29/03/2010 - 14:38

We are experiencing a temporary problem with our cPanel server. This affects all shared hosting customers. We are working to resolve the problem.

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