Severity 1 (Critical)

A critical issue affecting multiple services, customers and/or sites. No acceptable workaround is available to the problem.

Connectivity Loss

Date: 
Fri, 02/11/2012 - 14:54

We are currently experiencing a connectivity issue which is affecting all Network EQ hosting Customers, those who have Leading Edge services and Hosted Exchange services remain unaffected.

Please bear with us whilst we try to resolve the issue.

We apologise for any inconvenience caused.

Update 15:49pm: All connectivity has been back up for about 50 minutes with no further loss of connection. We are looking into the cause of the issue and will be taking preventative steps in the planned maintenance tomorrow night.

Scheduled Maintenance: Firewall software upgrade

Date: 
Mon, 24/12/2012 - 23:00 - 23:30

We will be performing scheduled maintenance during this window to upgrade the software on our primary site firewall cluster. We anticipate less than one minute of disruption, but all services are at risk for the duration of this maintenance window.

We apologise for any inconcenience this may cause.

This maintenance has been re-scheduled as the software update was not available from the firewall vendor in time for the previous maintenance window.

Intermittent Connectivity Issue

Date: 
Tue, 16/10/2012 - 14:21

We are currently experiencing an intermittent connectivity issue at our main data center which is affecting connectivity to all websites and customer virtual servers, however email will be queued for delivery and then delivered when the issue is resolved.

We are looking into the cause of the problem and will update this post shortly with an update.

Please accept our apologies for any inconvenience.

Scheduled maintenance: Firewall software upgrade

Date: 
Mon, 21/05/2012 - 22:00 - Tue, 22/05/2012 - 00:00

We will be upgrading the software on our primary firewall cluster during the above maintenance window, in order to gain additional functionality and reliability performance.

We anticipate under 1 minute of disruption to production network traffic, but all services at our primary site are at risk for the duration of this window. We apologise for any inconvenience caused by this essential maintenance.

Exchange Issue

Date: 
Wed, 09/05/2012 - 19:43

We are currently investigating an issue with our hosted Exchange email environment that may prevent sending or receiving email (inbound email will be queued on our anti-spam gateway). We will update this status shortly with further information. We apologise for any inconvenience caused.

Update 21:07: All Exchange services re now back online and we are currently compiling information on the cause of this issue.

Network Issue

Date: 
Thu, 26/04/2012 - 21:07 - 21:38

We are currently experiencing a loss of connectivity at our primary site, and our engineers are working to investigate the cause of the issue and resolve it. We apologise for any inconvenicence caused and will update this status shortly.

Update 21:52: This issue is now resolved and we are still looking into the cause.

Network Issue

Date: 
Thu, 26/04/2012 - 14:25 - 14:40

We are currently experiencing a loss of connectivity at our primary data centre resulting in all customer services being unavailable. We are currently investigating the cause of this with our upstream providers and will update this page shortly when we have more information.

Update 14:45: This issue is now resolved and full connectivity has been restored. We are still investigating the cause of this issue.

Shared hosting issue

Date: 
Fri, 16/03/2012 - 09:18

We are experiencing an issue with our shared hosting platform this morning which has resulted in all shared hosting services being unavailable.

The file system on the server went into read-only mode around 09:15 this morning (we are still trying to ascertain why this happened). At the moment the server is performing a file system check to check the integrity of the data. Once this is completed then the server will be back online.

We are working hard to resolve this issue and hope to resume normal service soon. Please accept our apologies for any inconvenience caused.

Scheduled maintenance: Data Centre Migration

Date: 
Fri, 27/01/2012 - 21:00 - Sat, 28/01/2012 - 07:00

In conjunction with engineers from Gyron, we will be migrating all hardware at our primary site, Telstra’s London Hosting Centre, to Gyron’s own Centro Data Centre in Hemel Hempstead. All customer services will be affected during this window.

Sending email servers should queue your inbound email for delivery until the migration is complete. No email should be lost.

No IP addresses, hardware, software or DNS names will change during the migration - this is a physical relocation only - so you don’t need to update any configurations.

XenServer issue

Date: 
Sun, 27/03/2011 - 16:59

We have an issue with one of our XenServer hosts which is affecting some customer machines. We are working on the issue and customer virtual machines should be back online shortly.

We apologise for any inconvenience caused.

Update 17:15
All customer virtual machines are now booting and we are looking into the cause of the issue.

Update 23:15

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