Severity 1 (Critical)

A critical issue affecting multiple services, customers and/or sites. No acceptable workaround is available to the problem.

Emergency Maintenance: XenSever Pool

Date: 
Fri, 19/11/2010 - 00:25

Unfortunately it has not been able to immediately recover the XenServer host that was upgraded this evening.

To ensure that remaining customer virtual machines can get back online we are going to add additional RAM to the other hosts in the pool. This will result in all virtual machines experiencing a small amount of downtime.

We apologise for any inconvenience caused.

Update 01:13: Around 60% of customer virtual machines are now back online; we are still working on the rest. We are aiming to get all virtual machines back online by 02:00 and thank you for your patience.

London firewall issue

Date: 
Mon, 20/09/2010 - 14:36

We are experiencing an issue with our London firewall cluster that is resulting in network unavailability at our main site.

We are working on the issue and will post further updates here.

We apologise for any inconvenience caused.

Update 14:50: This issue is now resolved.

London firewall issue

Date: 
Sat, 03/07/2010 - 05:44 - 06:17

We are experiencing an issue with our London firewall cluster that is resulting in network unavailability at our main site.

We are working on the issue and will post further updates here.

We apologise for any inconvenience caused.

Update 06:17: This issue is now resolved. We still have one cluster node down and an engineer will be visiting the data centre later today to restore full cluster operation.

London firewall issue

Date: 
Tue, 22/06/2010 - 20:21 - 20:26

We just experienced a loss of network connectivity resulting from a firewall issue. This has been corrected and we believe it is related to a previously identified issue that we are waiting for a fix for from the vendor concerned. We are hoping to have this fix deployed in the next two weeks which should avoid any future re-occurence.

We apologise for any inconvenience caused.

XenServer Issue

Date: 
Sun, 20/06/2010 - 23:00 - Mon, 21/06/2010 - 00:15

We are experiencing further issues with one of our XenServer hosts and have had to restart all customer virtual servers on other hosts.

We believe all customer servers should now be operational again but we are re-building the affected host. We apologise for any inconvenience caused.

XenServer Issue

Date: 
Sun, 20/06/2010 - 22:41

One of our XenServer hosts has an unrecoverable issue that requires a reboot.

A small number of customer virtual machines are being restarted. We apologise for any inconvenience caused.

Resolved: London firewall issue

Date: 
Sun, 13/06/2010 - 02:07 - 02:22

We experienced a network connectivity issue earlier this morning that was caused by a core dump on a firewall at our primary site. Unfortunately failover to the secondary firewall did not occur automatically and we had to intervene to restore service.

We are investigating the cause with the vendor and apologise for any inconvenience caused.

Issue Resolved

Date: 
Mon, 07/06/2010 - 16:43

The previous issue is now resolved and all services should be available. Please accept our apologies for any inconvenience.

Service Unavailable

Date: 
Mon, 07/06/2010 - 16:25

We are currently experiencing an unexpected problem at our primary data centre. This issue affects all hosting customers. We are working to resolve the issue and will investigate its cause once resolved.

Please accept our apologies for any inconvenience.

Firewall Issue: Resolved

Date: 
Wed, 19/05/2010 - 15:41

The issue with the firewall is now resolved and we are investigating the cause.

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