RESOLVED: Network issue

We have re-installed the Junos software on one of our firewalls and this is now back online. This took longer than expected due to the fact the partition table on the device was corrupted.

We have applied a backup configuration to the firewall so most customer services are now working but there are a handful of customers whose services will still be unavailable. We are working as quickly as possible to restore service to these customers.

Thank you for your patience, we don't regard this downtime as acceptable and will be investigating this issue in full and putting measures in place to ensure this situation cannot reoccur and to mitigate the amount of downtime caused by any future firewall issues.

This downtime is completely unrelated to our recent virtualisation platform migration.

Update 00:34: All remaining customer services should all now be back online. Our engineers have had to recreate a small proportion of the configuration manually so if there are any services or firewall rules that are not working please let us know and we will investigate further. Thank you once again for your patience.