08/04/2017 - 13:00: Unscheduled downtime - some virtual servers unavailable

Date: 
Sat, 08/04/2017 - 13:02

We are currently experiencing an issue with some of our virtual servers, initial investigation indicates this is due to a storage issue.

We are working to restore service as quickly as possible and will post further updates here as we have them.

UPDATE 15:30 - There was an issue with the storage volumes on one of our SAN controllers, these have now been put back online and we are restarting affected customer servers. This process may take a while but all servers should be back online soon.

UPDATE 15:52 - All customer servers should now be back online (although some are still in the process of booting up). We will manually check each server to ensure it's working but if you are still having issues after 16:00 please raise a support ticket.